Contact US

We are here to help. Whether you have questions about our products, need assistance with an order, or wish to provide feedback, we would love to hear from you.

Contact Information

Email
info@macellastore.com
We aim to respond to all email inquiries within 24 hours on business days.

Phone
+39 02 45476800
Please have your order number ready when calling so we can assist you more efficiently.

Service Hours
Monday to Friday, 9:30 AM – 6:00 PM (CET)
Closed on Italian national public holidays.

Office Address
Macellastore
Corso Italia, 1
Milano, MI 20122
Italy

Please note that this is our office address, not a retail store. While we do not have a physical showroom open to the public here, we are happy to assist you via email or phone. We do not accept in-person visits or returns dropped off at this location.

Regarding Return Inquiries

If you are contacting us to arrange a return or refund, please include the following information in your email or have it ready when calling:

Where and when the item was purchased

Your order number or proof of purchase

Photos of the item (if applicable)

A brief explanation of the reason for dissatisfaction

This will help us process your request as quickly as possible.

Regarding General Inquiries

If you have any questions about our products, shipping, or policies, please feel free to contact us. We are happy to provide further information to help you make an informed decision.

Response Time

We strive to respond to all inquiries in a timely manner. During busy periods, such as holidays, response times may be slightly longer. We appreciate your patience and will get back to you as soon as possible.