Shipping policy
Thank you for shopping at Macellastore. We carefully package every decorative item to ensure it arrives in perfect condition. Below are the details regarding our shipping services.
Shipping Area
Currently, we only offer shipping within Italy; international shipping is not available at this time. Please ensure your delivery address is within Italy before placing an order.
Processing Time
Orders are processed within 1 to 2 business days of being placed. Business days are Monday through Friday (excluding Italian national public holidays). Orders submitted on weekends or public holidays will begin processing on the next business day.
Once your order has been processed and handed over to the carrier, you will receive a shipping confirmation email containing tracking information so you can monitor your package's status.
Delivery Timeframe
Once dispatched, delivery within Italy typically takes 3 to 5 business days. Please note that this timeframe is an estimate; actual delivery times may vary depending on the destination within Italy, carrier schedules, and unforeseen factors such as weather conditions or peak holiday periods.
While we strive to meet estimated delivery times, we appreciate your understanding regarding occasional delays caused by factors beyond our control.
Shipping Costs
We are pleased to offer free shipping on all orders within Italy. There is no minimum purchase requirement to qualify for free shipping—delivery is free for every order.
Carriers
We partner with several reputable carriers to ensure your order is delivered reliably and on time. Depending on your location and the size of your package, your order may be shipped via one of the following carriers:
SDA Express Courier – A leading Italian express service provider with an extensive national delivery network
BRT Corriere Espresso – Known for reliable parcel delivery services across Italy
TNT Post Italian Division – Offers stable and trackable domestic delivery services
DHL Domestic Service – Suitable for expedited shipping needs
The specific carrier will be determined at the time of dispatch based on your delivery address and package characteristics. You will be informed of the carrier's name and the tracking number in your shipping confirmation email. Order Tracking
Once your order has shipped, you will receive an email containing the tracking number and a link to the carrier's tracking page. Please note that it may take up to 24 hours for tracking information to update after you receive the email.
If you have not received tracking information within three business days of placing your order, please contact us at info@macellastore.com so we can look into it for you.
Undeliverable Packages
If a package is returned due to an incorrect delivery address or unsuccessful delivery attempts by the carrier, we will contact you to arrange reshipment. Please note that reshipment in such cases may incur additional shipping costs. We recommend carefully verifying your delivery address before finalizing your order.
Customs and Taxes
As we ship exclusively within Italy, orders placed through Macellastore are not subject to customs duties or import taxes.
Delivery Inquiries
If you have any questions regarding delivery or need assistance tracking your order, please feel free to contact us via email at info@macellastore.com or by phone at +39 02 45476800 during business hours.