Frequently Asked Questions

Frequently Asked Questions (FAQ)
Orders and Delivery

Q: Where do you deliver?
A: We currently offer delivery services only within Italy; international shipping is not available at this time.

Q: How long does delivery take?
A: Order processing takes 1 to 2 business days. Once shipped, delivery within Italy typically takes 3 to 5 business days. You will receive a tracking number via email once your order has been dispatched.

Q: How much is the shipping cost?
A: Shipping is free for all orders within Italy, with no minimum order requirement.

Q: How can I track my order?
A: Once your order ships, you will receive an email containing a tracking number and a link to the tracking page. Please note that it may take up to 24 hours for tracking information to update.

Q: Which shipping carriers do you use?
A: We partner with several reputable carriers, including SDA Express Courier, BRT Corriere Espresso, TNT Post Italian Division, and DHL Domestic Service. The specific carrier used will depend on your location and the characteristics of the package.

Returns and Refunds

Q: What is your return policy?
A: You may request a return within 30 calendar days of receiving your order. Returned items must be unused and in their original packaging. Please contact us at info@macellastore.com to initiate a return.

Q: What if the item I receive is damaged or defective?
A: If you receive a damaged or defective item, please contact us immediately and provide photos of the item and its packaging. In such cases, the standard requirement for items to be "unused and in original packaging" does not apply. We will promptly arrange a return or exchange.

Q: Do I have to pay for return shipping?
A: No. Returns for eligible items are free. We will provide a prepaid return label or arrange for a pickup.

Q: Is there a restocking fee?
A: No. We do not charge any restocking fees for returned items.

Q: How long does it take to process a refund?
A: Once we receive and verify your returned item(s)—a process taking 1 to 2 business days—we will immediately process the refund. It may take 7 to 10 business days for the refund to appear on your statement, depending on your bank or payment service provider.

Q: Can I return customized items?
A: Customized or personalized items cannot be returned unless they are damaged or defective upon delivery.

Products

Q: Do your products look exactly like the photos?
A: We strive to display our products accurately. However, please note that colors may vary slightly depending on your screen settings. We recommend checking the product description for detailed information on dimensions and materials.

Q: Do you offer customized or personalized items?
A: Custom orders are available for select items. Please contact us directly to inquire about customization options. Please note that customized or personalized items cannot be returned unless they are damaged or defective upon delivery.

Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. We do not currently accept bank transfers, cash on delivery, or installment payments.

Q: Is my payment information secure?
A: Yes. All transactions on macellastore.com are processed using SSL encryption. We do not store your full credit card details on our servers. PayPal transactions are processed via PayPal's secure checkout system.

Q: When will my card be charged?
A: Your card will be charged at the time the order is placed, not when it ships.

Account & Website

Q: Do I need to create an account to place an order?
A: You may be required to create an account when placing an order. Creating an account allows you to track your order, view your order history, and save your preferences.

Q: How do I update my account information?
A: You can log in to macellastore.com and update your account details in the account settings section.

General Information

Q: How can I contact you?
A: You can contact us via email at info@macellastore.com or by phone at +39 02 45476800. Our service hours are Monday through Friday, 9:30 AM to 6:00 PM (CET). Q: What are your business hours?
A: We operate Monday through Friday, from 9:30 AM to 6:00 PM (Central European Time/CET). We are closed on Italian national public holidays.

Q: Where are your offices located?
A: Our office address is: Corso Italia, 1, Milano, MI 20122, Italy. This is our administrative office; we do not have a physical retail store open to the public.

Q: Do you have a physical store I can visit?
A: No, we operate exclusively online. However, you are welcome to contact us via email or phone at any time for inquiries or shopping assistance. Please note that our office does not accept items dropped off in person by customers.