Payment Policy

This payment policy outlines how payments are processed for orders placed on macellastore.com. We are committed to providing you with a smooth and secure checkout experience.

Supported Payment Methods

We accept the following payment methods for all orders:

Visa – Credit and debit cards

MasterCard – Credit and debit cards

PayPal – Including PayPal balance, linked bank accounts, and linked cards

Currently, we do not accept other payment methods such as bank transfers, cash on delivery, or installment plans. Please ensure you have one of the supported payment methods ready when placing your order.

Payment Security

We take payment security very seriously. All transactions on macellastore.com are processed via a secure, encrypted connection. Your payment information is protected during transmission using industry-standard SSL (Secure Sockets Layer) encryption technology to ensure data safety.

When paying by credit or debit card, your card details are processed through our secure payment gateway; we do not store your full card information on our servers. For PayPal transactions, you will be redirected to PayPal’s secure checkout page to complete the payment.

Currency

All prices on macellastore.com are listed in Euros (€), and all transactions are settled in Euros. If your bank account or card uses a different currency, your bank or payment service provider may charge currency conversion fees or apply specific exchange rates. We are not responsible for such charges.

When Payment is Charged

Payment will be charged to your account at the time the order is placed (rather than at the time of shipment). This is standard practice to verify the availability of funds and secure the order.

Order Confirmation

Once payment is successfully processed, you will receive an order confirmation email containing details of your purchase. This email serves as your proof of purchase; please keep it for your records.

Payment Issues

If your payment is declined or fails for any reason, we will be unable to process your order. In such cases, please contact your bank or payment service provider to resolve the issue, or try using a different payment method. If you believe there is an error with the payment (such as an incorrect charge amount or a duplicate charge), please contact us immediately at info@macellastore.com or by calling +39 02 45476800. We will investigate the situation and work with you to resolve the issue.

Refunds

Refunds will be issued to the original payment account used for the purchase. For details regarding the refund process, please refer to our "Returns and Refunds Policy." Once we have processed the refund, the funds will typically appear on your statement within 7 to 10 business days.

Fraud Prevention

To protect the interests of both our customers and the company, we may conduct additional verification checks on certain orders. We reserve the right to cancel orders and report them to the relevant authorities if suspected fraud is detected.

Payment Inquiries

If you have any questions regarding payment methods, security, or any other aspect of the payment process, please feel free to contact us:

Email: info@macellastore.com

Phone: +39 02 45476800

Service Hours: Monday to Friday, 9:30 AM – 6:00 PM (CET)