Refund policy

At Macellastore, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with the decorative items you receive, we are here to help. Please read this policy carefully to understand the terms regarding returns and refunds.

Return Period

You may request a return within 30 calendar days of receiving your order. Return requests submitted after this 30-day period will not be accepted.

Return Eligibility

To qualify for a return, items must meet the following requirements:

Items must be unused and in the same condition as when received

Items must be in their original packaging, with all tags, labels, and accessories intact

Items must show no signs of wear, damage, or alteration

Non-Returnable Items

Please note that the following items are not eligible for return:

Items that have been used, installed, or mounted

Items with damaged or missing original packaging

Custom-made or personalized decorative items (unless damaged or defective upon delivery)

Items clearly marked as "Final Sale" at the time of purchase

Quality Issues and Damaged Items

If you receive an item that is damaged, defective, or does not match your order, please contact us immediately. We take product quality seriously and will work with you to resolve the issue as quickly as possible. When contacting us, please provide photos of the item and its packaging; this helps us understand the issue and expedite your request.

Important Note: The standard conditions regarding "unused items in original packaging" do not apply in cases of damage, defects, or shipping errors. We understand that you may need to open the packaging to discover such issues. Simply provide photos of the item and its packaging, and we will promptly arrange a return or exchange for you. How to Initiate a Return

To initiate a return, please email us at info@macellastore.com or call us at +39 02 45476800. When contacting us, please have the following information ready:

Place and date of purchase (providing the order number will expedite the process)

Proof of purchase (order confirmation email or receipt)

Photos showing the condition of the item

A brief explanation of the reason for dissatisfaction

Upon receiving your return request, we will review it and provide you with return authorization and shipping instructions. Please ensure you obtain our return authorization before shipping the item back—unauthorized returns may not be accepted.

Return Shipping

Eligible items qualify for free returns. Depending on your specific location within Italy, we will provide a prepaid return label or arrange for a courier pickup. No restocking fees apply to returns.

Return Address

Please send all returns to the following address:

Macellastore
Corso Italia, 1
Milano, MI 20122
Italy

Please note: Our office location is for administrative purposes only and is not a retail store; therefore, we cannot accept returns dropped off in person. All returns must be shipped via a carrier using the prepaid label we provide or in accordance with our shipping instructions.

Refund Processing

Once we receive the return and confirm it meets the eligibility criteria, we will process your refund. The refund will be issued to the original payment method used for the purchase.

Refund processing timelines are as follows:

Return Verification: Within 1 to 2 business days of receipt

Refund Processing: Initiated immediately after verification

Refund Receipt: It typically takes 7 to 10 business days for the refund to appear on your bank statement or payment account. This timeframe is determined by your bank or payment provider and is beyond our control.

You will receive an email notification once refund processing begins, and a follow-up confirmation once the refund is fully completed.

Exceptions and Special Notes

If the item you received is defective or damaged due to an error on our part, we will cover all return shipping costs and issue a full refund or replacement at no extra charge. In such cases, please contact us as soon as possible so we can prioritize your request. Contact Information for Returns

If you have any questions regarding returns or refunds, please contact us via:

Email: info@macellastore.com

Phone: +39 02 45476800

Service Hours: Monday to Friday, 9:30 AM to 6:00 PM (Central European Time / CET)